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Refund and Returns Policy


At Carolina Health & Imaging, we want you to be satisfied with your purchase.

If for any reason you are not satisfied with your purchase, please contact us within 14 days of receiving your order and we will do our best to address your concerns. While we cannot guarantee any specific outcomes, we are committed to making sure you are happy with your experience with us.

Thank you for choosing us for your medical equipment needs.


Exchanges are typically only to replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at or call +1 704 982 3965.

Shipping returns

Unless directed otherwise, returns should be mailed to:

Carolina Health & Imaging Returns
20896 St Martin Rd
Albemarle, NC 28001

Unless other arrangements have been made prior to shipping, the buyer will be responsible for shipping costs when returning an item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

Need help?

Send us an email at or call +1 704 982 3965.